All products available on our website are new and 100% authentic. When the items arrive at our warehouse, they undergo a rigorous authentication process carried out by our specialists: labels, stitching, accessories, packaging, and even the scent are examined. Only items that pass this inspection are approved for shipping.

Each product that passes our inspection receives a Next Step Verified label. In the case of footwear, the label is placed on one of the shoes. This label confirms that the item has been inspected, verified, and shipped directly by our team. Additionally, in case of return, it allows us to verify that the returned product is exactly the same as the one we sent.

Important: the label is part of the authentication process. Returns are only accepted with the label intact, so we recommend removing it only when you are sure you want to keep the product.

Yes. All products are 100% authentic and go through our authentication process before being shipped. We work to offer you the most sought-after items from top brands with full originality guarantee.

Conventional stores quickly run out of stock. Our mission is to keep current trends and the most sought-after models available, so you can get what is already hard to find.

No. All the products we sell are completely new and have never been used. Any item that shows signs of use, manufacturing defects, or lacks its original box does not pass our authentication process.

Next Step acts as an intermediary/reseller, not as a manufacturer. We cover visible manufacturing defects in unused products, provided they are reported within 14 calendar days from delivery. The solution may be an exchange or a refund.

We do not cover normal wear and tear, damage from washing or handling, breaks, scratches, or stains from daily use, nor issues reported after 14 days.

Exception: Swatch watches include the official manufacturer's warranty.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, Maestro, American Express, UnionPay

• Digital wallets: Apple Pay, Google Pay, Shop Pay

• Klarna (installment payment)

• PayPal

• Bancontact, Blik, iDEAL, Wero

Yes, shopping with us is completely safe. Our store uses Shopify Payments, one of the most reliable payment platforms in the world. All transactions are protected with SSL encryption and comply with the PCI DSS (Payment Card Industry Data Security Standard). Your banking information is never stored on our servers: it is processed directly and securely by Shopify Payments. Additionally, methods like Apple Pay, Google Pay, and PayPal add an extra layer of protection by not sharing your card details with the merchant.

Yes, the price you see on the website is the final price and does not change regardless of the quantity you purchase. Please note that customs fees or local taxes, if applicable, are the responsibility of the customer.

Yes. We offer Klarna as an installment payment method at checkout. The terms and availability depend on Klarna and your country. You will see the available options at the end of the purchase.

No, the items in the cart are not reserved. However, products without immediate stock can still be purchased as pre-orders, with an estimated delivery time of 1 to 10 business days.

Cancellation is possible as long as the order has not entered the shipping preparation phase. Contact us with your order number and the email used for the purchase, and we will handle it. It is also possible to change the product or size before shipping.

Note: for pre-orders, the handling fee (10%) is non-refundable once the product location process has started.

When your order is ready to ship, you will receive an email with the shipping details: items, carrier, tracking number, and a direct link to track your package. You can also check this information from your account at account.nextstepstore.com/orders or by contacting us.

The confirmation email is sent automatically when the purchase is made. First: check your spam or junk mail folder, as it sometimes ends up there.

If you still can't find it, the most common cause is a typo in the email entered when placing the order. Contact us with your order number and the correct email you want to use, and our team will update it and resend the confirmation to you.

Contact us as soon as possible if you notice an error in the confirmation email. Please provide the complete correct address along with your order number and the purchase email to avoid delivery issues. We can only change the address if the order has not yet left the warehouse.

Products marked as "Pre-order" are not in stock at the time of purchase. We obtain them specifically for you and keep you informed by email throughout the entire process. The estimated timeframe is 1 to 10 business days.

The estimated shipping time for a pre-order is 1 to 10 business days. The complete process includes sourcing, authentication, and delivery. For a specific shipping date for your pre-order, contact our team (preferably via WhatsApp) and we will inform you.

The price of a pre-order has two parts: the product price and a management fee equivalent to 10% of the product price. This fee covers the service of searching for and acquiring the item specifically for you.

In a pre-order, a distinction is made between the product and the management service:

• The product price is refundable.

• The management fee (10%) is non-refundable, as the search and acquisition service is considered completed once started.

Additionally, you have 14 calendar days from receipt to withdraw from the purchase of the product under the usual return conditions.

Items without immediate stock are handled as pre-orders: we get them specifically for you. The entire process — management, authentication, and delivery — usually takes between 1 and 10 business days.

The availability according to the selected size is indicated on each product page. Items in stock are shipped within 24-48 business hours; those listed as pre-order have a lead time of 1 to 10 business days. If you have questions about a specific size, send us the product link and we will confirm the exact availability for you.

We ship to all of Europe, except Switzerland. We also do not ship to the United Kingdom, Norway, or Iceland. We do not ship to certain countries due to customs difficulties or high handling costs.

The shipping cost depends on your delivery area and the order amount. The exact amount is automatically calculated at checkout as soon as you enter your address, before completing the purchase.

Additionally, shipping is free on orders of €99.99 or more to mainland Spain (see exceptions in the free shipping question).

Yes: shipping is free on orders of €99.99 or more to mainland Spain. Free shipping does not apply to the Balearic Islands, Canary Islands, any country outside Spain, or certain bulky items (large Pop Mart figures).

The total time = preparation time + transportation time.

Preparation (warehouse dispatch):

• In stock: 24-48 business hours.

• Pre-order: 1-10 business days.

Transportation (once shipped):

• Mainland Spain and Portugal: 24-48 business hours.

• EU (base area): 2-4 business days.

• Islands (Balearic, Canary), Madeira, Cyprus, and Malta: 5-6 business days.

• Spain and Portugal: SEUR or UPS (you can choose).

• Rest of Europe: UPS (Standard or, depending on the area, Express).

All orders include a tracking number, which is sent once the order leaves the warehouse.

We process and ship orders only on business days. No shipments are made during weekends or national or local holidays that affect our warehouse. Orders placed on Friday with stock are usually shipped on Monday.

Shipments to the Canary Islands (and, in general, to Ceuta and Melilla) have a specific island zone rate, with taxes not included. You will see the exact cost at checkout when you enter your address. These orders may be subject to local taxes and duties determined by the authorities, which must be paid by the customer before receiving the goods. Free shipping does not apply to the Canary Islands.

If you have not yet received the tracking notification, it means the item has not yet completed the authentication or preparation process. You will receive an email with the tracking information as soon as the order is handed over to the shipping company.

Check your tracking number to locate the package. The carrier may have left a notice if no one was available at the time of delivery. Contact the shipping company directly (SEUR or UPS). If you cannot resolve it, contact us with your order and tracking numbers and we will help you.

1) Check the detailed tracking information from UPS or SEUR.

2) Confirm if any family member or neighbor received it on your behalf.

If it still hasn't appeared, contact our customer service within 7 days of the delivery date so we can investigate.

If you notice any damage, signs of opening, or tampering upon receiving the package, take photos at the moment of receipt. Contact our customer service within 48 hours so we can investigate and resolve your case.

Our stock is distributed across several warehouses, so orders with multiple items may arrive in separate shipments. Check the confirmation email to see if there are multiple tracking numbers. If you need more information, contact us with your order number and the details of the pending items.

To ensure delivery, we recommend tracking your shipment with the tracking number once it leaves the warehouse and paying attention to the carrier's notifications. Also, verify that the delivery address in the confirmation email is correct and complete. If an order is returned to us, you can request a reshipment by covering the cost of the new shipment, or arrange a refund for the product.

You must request the return yourself from your account (we cannot do it for you):

1. Go to account.nextstepstore.com/orders and log in.

2. Find the order and click "Request return".

3. Once the request is approved, we will send you the return label via WhatsApp.

Refunds are processed once the products arrive at our warehouse and meet the return conditions.

You have 14 calendar days from the receipt of the order to request a return. Once approved, you must send the item within 7 calendar days; if it is not sent within that period, the return will be automatically canceled and cannot be processed.

There is no separate "exchange" button. To change the size or model, request a return from your account and, in the notes/comments field, indicate that you want an exchange specifying the new size or model you need.

Our team will process the exchange: as soon as we receive your return, we will send you the new size with free shipping. You do not need to place a new order. If the new item has a different price, the difference will be adjusted (you pay if it is more expensive, we refund you if it is cheaper).

Yes, the return shipping costs are the responsibility of the customer and depend on your delivery area. We can provide you with a return label (in Spain and Portugal you can choose between SEUR and UPS); you can also send the return on your own with the carrier of your choice. Once the return is approved, we will confirm the exact cost of the label for your area.

Yes. In a full return, the original shipping cost of the order is refunded and included in the refunded amount. (The cost of the return label, however, is the responsibility of the customer.)

For the return to be accepted, the product must be:

• Unused and in perfect condition.

• With its original packaging, tags, and the "Next Step Verified" security label intact.

• The original box cannot have writing, adhesive tape, or tampered labels.

Returns are rejected if:

• They are requested after 14 days from receipt, or sent after 7 days from approval.

• The product does not come with its protective packaging.

• The product or the box show damage, wear, dirt, lint, residue, or external damage.

• The original box has been written on, sealed with adhesive tape, or the labels have been tampered with.

• The "Next Step Verified" verification label has been removed.

No. The "Next Step Verified" label is part of the authentication process, so returns are only accepted with the label intact. This ensures that the item received is exactly the same as the one that left our warehouse. We recommend removing it only when you are sure you want to keep the product: returns without the label will be rejected.

Yes, there are exceptions:

• Pop Mart: returns are not accepted if the box has been opened.

• Customized products: instead of a refund, store credit/balance is issued.

• Preorders: the product price is refunded, but the handling fee (10%) is non-refundable.

You will receive an email when your package is scanned at our warehouse. The refund is processed within 2 to 5 business days after receiving and verifying the return, and is made to the original payment method. Depending on your bank or PayPal, it may take a few additional days for the amount to appear in your account.

Si rechazas la entrega o no recoges el paquete en el punto de entrega y el pedido nos es devuelto:

• Los gastos de envío iniciales no se reembolsan.

• Además, se descuenta del importe a devolver el coste del transporte de retorno del paquete a nuestro almacén.

El reembolso corresponderá al precio del producto menos dicho coste de retorno. Si prefieres recibir el pedido, puedes solicitar un reenvío asumiendo el coste del nuevo envío.

On each product page, you will find a detailed size guide. We recommend always following the European sizes (EU), which are consistent across all models. If you are unsure, contact our customer service for personalized advice.

All our products are unisex. Each product includes a size guide to make choosing easier. We always recommend using European sizes (EU), which are consistent across all models.

Brands manufacture different size ranges depending on the model, and availability may vary. If you don’t see the size you’re looking for in a product, contact us and we will check if we can get it for you.

The price depends on factors such as the model, color, and size, and is constantly updated based on the market. Limited or hard-to-find products are priced as fairly as possible.

Our only official website is www.nextstepstore.com. Legitimate URLs may end with the language, for example www.nextstepstore.com/en (English), /fr (French), /it (Italian), or /de (German). Always shop from this address and be wary of any others.

To shop safely:

• Verify that the URL is exactly www.nextstepstore.com.

• Check that the secure connection padlock appears in the browser.

• Review the prices, payment methods, and the website’s legal policies.

• Be wary of ads on social media or Google that link to other addresses: always verify the URL.

If you suspect fraud:

1. If you have provided payment details, notify your bank immediately.

2. Report it to the authorities.

3. Inform us through our official customer service channels (WhatsApp or email) and let us know about the suspicious website or message so we can take action.