All products available on our website and in stores are new and 100% authentic. Our team carefully checks each item before shipping to ensure its authenticity and perfect condition.

Conventional stores quickly run out of stock. Our mission is to keep current trends available. Through our extensive network of professional distributors, we obtain the most sought-after items for our customers.

No. All the products we sell are completely new and have never been used. Any item that shows signs of use, manufacturing defects, or lacks its original box does not pass our authentication process.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, Maestro, American Express, UnionPay

• Digital wallets: Apple Pay, Google Pay, Shop Pay

• Klarna (installment payment)

• PayPal

• Bancontact, Blik, iDEAL, Wero

Yes, the price you see on the website is the final price and does not change regardless of the quantity you purchase. Please note that customs fees or local taxes, if applicable, are the responsibility of the customer.

Yes, shopping with us is completely safe. Our store uses Shopify Payments, one of the most reliable payment platforms in the world. All transactions are protected with SSL encryption and comply with the PCI DSS (Payment Card Industry Data Security Standard). Your banking information is never stored on our servers — it is processed securely directly by Shopify Payments. Additionally, methods like Apple Pay, Google Pay, and PayPal add an extra layer of protection by not sharing your card details with the merchant.

The delivery time depends on the product's availability.

• Items with immediate shipping are dispatched within 24 to 48 hours from our warehouse.
  
• Products without immediate stock have an estimated delivery time of 1 to 10 business days.

If you have any questions about shipping, please do not hesitate to contact us.

No, the items in the cart are not reserved. However, products without immediate stock can still be purchased with an estimated delivery time of 1-10 business days.

Cancellation is possible as long as the order has not entered the shipping preparation phase. Contact us with your order number and we will handle it. It is also possible to change the product or size.

When your order is ready to ship, you will receive an email with the shipping details: items, carrier, tracking number, and a direct link to track your package. You can also check this information from your account or by contacting us.

Contact us immediately if you notice an error in the confirmation email. Please provide us with the complete correct address to avoid delivery issues.

We ship to all countries in the European Union. We do not ship to certain countries due to customs difficulties or high costs for the customer to collect the merchandise.

We process and ship orders only on business days. No shipments are made during weekends or national or local holidays affecting our warehouses in Barcelona and Madrid. Orders placed on Friday with stock are usually shipped on Monday afternoon.

Shipping to the Canary Islands has a fixed cost of €45, regardless of the purchase amount. Since July 2017, customs processing is applied based on the total order value.

Orders over €150 are subject to local taxes and duties determined by the Government of the Canary Islands. Payment of these is the customer's responsibility before receiving the goods.

If you have not yet received the tracking notification, it means the item has not yet completed the authentication process. You will receive an email with the tracking information when the order is handed over to the shipping company.

• Peninsula: Free on orders over €200. For smaller orders, the cost is €6.95.

• Canary Islands: €25 (fixed cost).

• European Union: €15 (fixed cost).

The delivery time depends on product availability:

• With immediate shipping: 24-72 hours from leaving the warehouse.

• Without immediate stock: Approximately 7-14 days.

Check your tracking number to locate the package. The carrier may have left a notice if no one was available. Contact the shipping company directly. If you cannot resolve it, contact us with your order and tracking numbers.

Track your shipment with the tracking number once it leaves the warehouse. Most returns are due to customer refusal, incorrect address, or failure to pick up. Returned orders are processed as returns with a full refund of the product if notified in advance. You can also request a reshipment by covering the shipping cost.

If the package is returned due to an incorrect or incomplete address provided by the customer, the purchase will be refunded once received at our warehouse, minus the shipping costs. It is essential to verify the address during the purchase process. We recommend confirming the delivery details in the confirmation email and contacting us immediately if there is any error.

1) Check the detailed tracking information from UPS or SEUR.

2) Confirm if a family member or neighbor received it on your behalf.

If it still hasn't appeared, contact our customer service within 7 days of the delivery date.

If you notice any damage, signs of opening, or tampering upon receiving the package, take photos at the moment of receipt. Contact our customer service within 48 hours so we can investigate and resolve your case.

Our stock is distributed between warehouses in Barcelona and Madrid, so orders with multiple items may arrive in separate shipments. Check the confirmation email to see if there are multiple tracking numbers. If you need more information, contact us with your order number and the details of the pending items.

Contact us by providing your order number and describing the error. If the mistake is on our part during preparation, we cover all costs, arrange the pickup, and offer you a replacement or refund.

You have 14 calendar days from the receipt of the order to request returns or exchanges. You can process it through our website. Refunds are processed once the products arrive at our central warehouses and meet the return conditions.

You have 7 calendar days from the receipt of the order or from the in-store purchase. If the return shipment exceeds 7 days, the shipping date will be considered. Returns will not be accepted after this period, according to our return policy.

Yes, return shipping costs are the customer's responsibility. You can choose any carrier or service — express shipping is not required. We recommend using a service that covers customs/import fees if applicable. You can also contact us to provide you with affordable labels.

Returns are rejected if:

• They are submitted after 7 days.

• The product does not come with protective packaging.

• The product or the box shows damage, wear, dirt, lint, residue, or external damage.

• The original box has writing on it, is sealed with adhesive tape, or the labels have been tampered with.

• Our brand’s seal has been removed.

You will receive an email when your package is scanned at our warehouses. The refund processing takes up to 5 business days, and you will receive another confirmation email. The amount usually appears in your account within 3-4 business days after confirmation, depending on your bank or PayPal.

No, the initial shipping costs are not refundable and are deducted from the total refund. The costs are:

• Mainland Spain: €7

• Canary Islands: €25

• European Union: €15

The tag is part of the authentication process, so returns are only accepted with the tag intact. This ensures that the item received is exactly the same as the one that left our warehouse. We recommend removing it only when you are sure you want to keep the product — returns without the tag will be rejected.

The price depends on factors such as the model, color, and size, and is constantly updated based on the market. Limited or hard-to-find products are priced as fairly as possible.

On each product page, you will find a detailed size guide. If you are unsure, contact our customer service for personalized advice.

Brands manufacture different size ranges depending on the model. Sizes that do not appear simply were not produced by the manufacturer. Sizes marked with a red line exist but we cannot obtain them for that specific model.

Items not in immediate stock need to be sourced through our network of distributors. The entire process — search, authentication, and delivery — usually takes between 2 and 10 business days.

All our products are unisex. Each product includes a size guide to make choosing easier. We always recommend using European sizes (EU), which are consistent across all models.