Pre-order

Pre-order arrangement

Products marked as “Pre-order” are not in stock at the time of purchase and will be acquired specifically for the customer through our network of European suppliers.

This is expressly indicated on each product page before the purchase is completed, as well as in the order confirmation email.

Guaranteed price

The price of the product is fixed at the moment the order is confirmed and will not be changed for that order under any circumstances, regardless of any subsequent variation in the market price, in our suppliers' prices or in the price published on the website.

Under no circumstances will we ask the customer for an additional payment, nor will we make delivery conditional on the payment of a price difference on an order that has already been confirmed.

Maximum dispatch period and cancellation

The maximum period for which we can keep an order open under the Pre-order arrangement is determined by the validity period of the payment authorisation corresponding to the payment method used by the customer:

Bank card: approximately 7 calendar days.
Klarna, Paypal and other deferred payment methods: up to 30 calendar days.

If, once that period has elapsed, we have not managed to source and dispatch the product, the order will be cancelled and the payment authorisation will be cancelled in full, with no charge having been made to the customer. Should any charge have been made, the full amount paid will be refunded using the same payment method, without undue delay and, in any event, within a maximum period of 14 calendar days.

Extension at the customer's request

If the customer expressly tells us that they wish to continue waiting, we will keep our sourcing efforts active for the whole period allowed by the payment authorisation, in order to exhaust every possibility of obtaining the product.

Once the technical limit of that authorisation is reached, the order will be cancelled and the amount released in full. In such a case, if the product should subsequently become available, we will let the customer know so that they can decide whether they wish to place a new order.

Information during the process

We will keep the customer informed of the status of their order through regular updates, without their having to ask for them. Should we detect any supply difficulty, we will let them know without delay, and they may choose at any time between:

Continuing to wait for as long as the payment authorisation remains valid.
Cancelling the order and receiving an immediate full refund.

Right of withdrawal

Products purchased under the Pre-order arrangement are subject to the same right of withdrawal as all other products in our shop.

The customer has a period of 14 calendar days from receipt of the product in which to exercise their right of withdrawal, without having to give any reason and without any penalty.

We do not apply any commission, handling fee or non-refundable amount for a search, sourcing or procurement service. In the event of withdrawal or cancellation of the order, all amounts paid will be refunded in full.

Conditions as to the state of the product

The product must be returned in perfect condition, unused, with its original packaging and labels intact.

The customer will be liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.