EXPRESS DELIVERY

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FAQ

Need more help? Visit our full FAQ or send us a message on WhatsApp Business — 24/7 support with quick responses and personalized service.

What is the delivery time for my order?

The delivery time depends on product availability:

With immediate shipping: 24-48 hours from warehouse dispatch.

Pre-order: Approximately 1-10 business days.

Are Next Step products original?

All products available on our website and in stores are new and 100% authentic. Our team carefully checks each item before shipping to ensure its authenticity and perfect condition.

How can I process a return?

You have 14 calendar days from the receipt of the order to request returns or exchanges. You can process it through our website. Refunds are processed once the products arrive at our central warehouses and meet the return conditions.

How do I know which size to choose?

On each product page, you will find a detailed size guide. If you are unsure, contact our customer service for personalized advice.