Yes. All the products available on our website are brand new and 100% authentic. When items arrive at our warehouse, they go through a rigorous authentication process carried out by our specialists: we examine labels, stitching, accessories, packaging and even the smell. Only items that pass this inspection are approved for shipping.

If you'd like to hear about other customers' experiences, you can read our independent reviews on Trustpilot.

Every product that passes our inspection receives a Next Step Verified tag. For footwear, the tag is attached to one of the shoes. This tag confirms that the item has been inspected, verified and shipped directly by our team. It also allows us, in the event of a return, to check that the returned product is exactly the same one we sent.

Important: the tag is part of the authentication process. Returns are only accepted with the tag intact, so we recommend removing it only once you're sure you're keeping the product.

Yes. All products are 100% authentic and go through our authentication process before being shipped. We work to bring you the most sought-after items from the leading brands with a full guarantee of authenticity.

We're a store specializing in the resale of limited-edition sneakers, streetwear and collectibles. Regular stores sell out fast; our mission is to keep current trends and the most sought-after models available by sourcing them from trusted European suppliers. Every item goes through our authentication process before shipping, so you can get what's already hard to find with total peace of mind.

No. All the products we sell are completely new and have never been used. Any item showing signs of use or manufacturing defects, or missing its original box, does not pass our authentication process.

Next Step acts as an intermediary/reseller, not as a manufacturer or official after-sales service. We cover visible manufacturing defects on unused products, provided they are reported within 14 calendar days of delivery. The solution may be an exchange or a refund.

We do not cover normal wear and tear, damage caused by washing or handling, breakages, scratches or stains from everyday use, issues reported after the 14 days, or products without their original packaging or with the seals or tags removed.

Exception: Swatch watches include the manufacturer's official warranty (see the next question).

All our Swatch watches are 100% authentic and are delivered in their original box with the official warranty certificate, which is included automatically. The warranty runs from the purchase date shown on the warranty card: 3 years in Spain and 2 years internationally, and is valid at any official Swatch store or service center.

As a retailer, we don't carry out repairs or handle warranty claims: any issue (the watch doesn't work, stops, etc.) is handled directly at a Swatch store by showing the watch, the warranty certificate and, if requested, our order confirmation. Any Swatch store will replace the battery for free, no paperwork needed.

Please note that we don't provide the original Swatch store receipt (it's an internal document): the warranty certificate together with your order confirmation covers the warranty. If the watch arrives faulty, let us know within 14 days of delivery, with the seal intact, and we'll handle it as an exchange.

No. We don't provide the original receipt from the brand's store for any product: as resellers, it's an internal document.

• For Swatch watches, the official warranty certificate is included in the box and, together with your order confirmation, covers the warranty.

• If you need proof of your purchase with us, we'll issue you an invoice with your details (see the question "Can I request an invoice with my tax details (ID or VAT number)?").

We accept the following payment methods at checkout:

• Credit and debit cards: Visa, Mastercard, Maestro, American Express, UnionPay

• Digital wallets: Apple Pay, Google Pay, Shop Pay

• Klarna (pay in installments)

• PayPal

• Local payment methods depending on your country: Bancontact, BLIK, iDEAL, Wero, MobilePay

We also accept bank transfer or cash deposit into our account on request (see the related question). We don't offer cash on delivery: payment is always made before shipping.

Yes, shopping with us is completely safe. Our store uses Shopify Payments, one of the most trusted payment platforms in the world. All transactions are protected with SSL encryption and comply with the PCI DSS standard (Payment Card Industry Data Security Standard). Your bank details are never stored on our servers: they are processed directly and securely by Shopify Payments. In addition, methods such as Apple Pay, Google Pay and PayPal add an extra layer of protection, as your card details are not shared with the merchant.

Yes, the price you see on the website is the final price of the product and does not change regardless of the quantity you buy. Shipping costs are calculated and shown at checkout before you confirm your purchase. Please note that customs charges or local taxes, where applicable (for example, in the Canary Islands, Ceuta and Melilla), are payable by the customer.

Yes. We offer Klarna as an installment payment method at checkout. Terms and availability depend on Klarna and your country. You'll see the available options when you check out.

Bank transfer or cash deposit: yes, on request. It does not appear as an option at checkout: message us on WhatsApp with the product and size, your full name, the email address for the confirmation, the shipping address and a phone number. Our team creates the order and sends you the total amount along with our bank details (IBAN). You can make a bank transfer or, if you'd rather pay in cash, a cash deposit into our account at your bank. Quote the order number as the payment reference and send us the proof of payment. We prepare the order as soon as we receive the payment (transfers can take 1-2 business days).

Cash on delivery: no. Payment is always made before shipping.

Yes. When you subscribe to our newsletter you receive a welcome code for €10 off your first order (minimum order €80, one use per person). The code is linked to your subscription, so use it with the same email address you subscribed with. We also regularly publish offers on the website and on our social media.

If a code is not applied correctly at checkout, contact us before retrying the payment several times (this could generate duplicate holds on your account): we will check the code's conditions and, if necessary, send you an alternative one.

No, items in your cart are not reserved. However, products without immediate stock can still be purchased as a pre-order, with an estimated delivery time of 1 to 10 business days.

Before shipping: yes. You can cancel your order without penalty and we'll refund the full amount, including for pre-orders (we don't charge any fee or keep any non-refundable amount). Contact us on WhatsApp or by email with your order number and the email address used for the purchase. If you just want to change the size or model, we can also update the order before it leaves the warehouse, with no need to process a return.

After shipping: the order can no longer be canceled. It's handled as a return: you have 14 calendar days from delivery to request it, and the product and standard shipping are refunded; return shipping costs are paid by the customer.

If your payment was only authorized and hadn't been charged yet, canceling releases the authorization: the hold disappears from your account within a few days (this is not a refund).

When your order is ready to ship, you'll receive an email with the shipping details: items, carrier, tracking number and a direct link to track your package. You can also find this information in your account at account.nextstepstore.com/orders or by contacting us on WhatsApp with your order number and the email address used for the purchase.

The confirmation email is sent automatically when you place your order. First of all, check your spam or junk folder, as it sometimes ends up there.

If you still can't find it, the most common cause is a typo in the email address entered when placing the order. Contact us with your order number (or a screenshot of the payment or of the product purchased) and the correct email address you'd like to use, and our team will update it and resend the confirmation.

Contact us as soon as possible if you spot an error in the confirmation email. Send us your order number, the email address used for the purchase and the full correct address (name, street and number, floor/apartment, postal code, city, province and phone number). We can only change the address if the order hasn't left the warehouse yet; a change of country needs to be reviewed, as shipping rates vary.

If the order has already shipped, we can't change the address: in that case, we recommend contacting UPS directly to request a redirect (a fee may apply).

Yes. Message us on WhatsApp or by email with your order number and the email address used for the purchase, and let us know:

• Whether the invoice should be in your name (full name + DNI/NIE) or in a company's name (registered company name + CIF/NIF or intra-EU VAT number).

• The billing address (street and number, postal code, city and country).

• A contact phone number.

We only need the document number: there's no need to send us a photo or copy.

Our team will issue the invoice as a PDF and send it to you through the same channel. The invoice reflects the order exactly as it was paid (amounts, items and payment method); one invoice is issued per order.

It's our free loyalty program. Every customer with at least one order is automatically a member, no sign-up needed. Every purchase earns Steps you can exchange for discounts, and the more you shop, the more perks your tier unlocks.

You'll find all the details at Next Step Club.

1 Step for every €1 spent on products (after discounts; shipping doesn't count). Pop Mart products don't earn Steps and watches earn half. The Hype and Grail tiers earn more per euro.

You can also earn Steps from the Next Step Club panel: 50 as a welcome bonus, 50 for completing your profile (size and styles), 25 for following us on Instagram via the button in the panel, Steps on your birthday, and 500 for every friend you invite who places their first order.

Steps from an order become available 14 days after delivery, as long as you don't have a return or refund in progress. Until then, they show as pending.

While logged in, open the Next Step Club panel on the website and choose a reward: 250 Steps = €5 (minimum order €100), 500 = €10 (minimum €200), 750 = €15 (minimum €300) and 1,000 = €20 (minimum €400). You'll get a single-use code, valid for 60 days, that's applied to your cart. It can't be used on Pop Mart products.

Your tier depends on how much you spend over 12 months: Club from your first order, Hype from €400 and Grail from €1,000. Higher tiers earn more Steps per euro, get early access to sales and an automatic discount on every order:

• Hype: €5 off from €300 and €10 off from €600.
• Grail: €5 off from €200, €10 off from €400 and €20 off from €800.

The discount is applied automatically at checkout when you're logged in.

Yes: a reward code can be used together with the tier discount for Hype or Grail. The reward code can't be combined with other discount codes or with promotions applied to the same item.

Available Steps expire if 12 months go by without you making a purchase that earns Steps, redeeming a reward or receiving Steps for inviting a friend. We'll email you before they expire. Birthday Steps are valid for 60 days.

If you return products or receive a refund, the Steps for that part of the order are deducted. Size or model exchanges keep their Steps.

In the Next Step Club panel on the website (the button at the bottom left on desktop, or in the menu on mobile) and in your customer account. You can read the full program terms and conditions.

Products marked as "Pre-order" are not in stock at the time of purchase. We source them specifically for you through European suppliers, verify their authenticity and condition when they arrive at our warehouse, and ship them to you with a tracking number. We keep you informed by email throughout the process. The estimated time frame is 1 to 10 business days, and the price is fixed at the moment the order is confirmed.

The estimated shipping time for a pre-order is 1 to 10 business days from order confirmation. The full process includes sourcing, authentication and dispatch; on top of that you need to add the transit time for your area (see "Shipping and Delivery"). We cannot guarantee a specific delivery date until the order leaves the warehouse. We keep you updated by email as it progresses (in many cases, for example, when the item reaches our verification center and when it arrives at our warehouse) and send you the tracking number as soon as it ships. If you'd like to know where your pre-order is at, message us on WhatsApp with your order number and the email address used for the purchase and we'll let you know.

No. We do not apply any commission, handling fee or non-refundable amount for sourcing, locating or acquiring the product. You only pay the price of the product (plus shipping costs, if applicable), and that price is fixed at the moment the order is confirmed: it does not change even if the market does.

Yes. You can cancel your pre-order at any time before it is shipped and we will refund the full amount, with no deductions or penalties. Once you have received it, you also have 14 calendar days from delivery to return it under our usual return conditions, except Pop Mart and Pokémon cards, which are final sale (once approved, you must send it within 7 calendar days).

When you place a pre-order, the payment is authorized for a limited period: approximately 7 calendar days with a credit or debit card, and up to 30 calendar days with Klarna, PayPal and other installment methods. If we can't source the product within that period, the order is canceled automatically, the authorization is fully released and any amount already charged is refunded in full to the original payment method within 14 days at most. We'll keep you updated by email every step of the way.

Items without immediate stock are handled as pre-orders: we source them specifically for you. The full process — sourcing, authentication and dispatch — usually takes between 1 and 10 business days, plus the transit time for your area.

Each product page shows the availability for the selected size. In-stock items ship within 24–48 business hours; items listed as pre-order take 1 to 10 business days. If you have any questions about a specific size, send us the product link on WhatsApp and we'll confirm the exact availability.

We ship to the 27 member states of the European Union, including island territories (Balearic Islands, Canary Islands, Ceuta and Melilla, Madeira, Azores, Cyprus and Malta) with specific rates.

We do not ship outside the European Union: for example, Switzerland, the United Kingdom, Norway and Iceland are not available due to customs difficulties and high handling costs.

The cost depends on three factors: the type of product (large Pop Mart figures or the rest of the catalog), the destination zone and the order amount. The exact amount is calculated automatically at checkout when you enter your address, before you complete your purchase.

Approximate rates for the general catalog (sneakers, clothing, streetwear, Swatch watches and small Pop Mart figures), UPS Standard shipping:

• Mainland Spain: €6.95 (free from €99.99) · Express: €14.95

• Balearic Islands: €9.95 · Canary Islands, Ceuta and Melilla: €44.95 (Express, taxes not included)

• Mainland Portugal: €11.95 (some districts and islands have their own rate)

• Germany, France, Italy, Netherlands, Belgium, Austria, Ireland, Luxembourg, Poland, Czechia, Slovakia, Slovenia and Hungary: €14.95

• Denmark, Sweden, Croatia, Estonia, Latvia and Lithuania: €19.95

• Finland, Bulgaria, Romania and Greece: €24.95

• Cyprus: €59.95 · Malta: €99.95 (Express only)

Large Pop Mart figures have their own higher rate with no free shipping. If an order combines different types of products, the corresponding rates are added together.

Yes: shipping is free on orders of €99.99 or more to mainland Spain, for the whole catalog except large Pop Mart figures (sneakers, clothing, streetwear, Swatch watches and small Pop Mart figures).

Free shipping doesn't apply to large Pop Mart figures, the Balearic Islands, the Canary Islands, Ceuta and Melilla, or any country outside Spain.

Yes, in the zones where it's available you'll see the UPS Express option at checkout (for example, €14.95 in mainland Spain, €19.95 in mainland Portugal or €24.95 in most EU countries for the general catalog). Express shortens transit time by 1–2 business days, but it doesn't shorten the preparation time or turn a pre-order into immediate shipping. In the Canary Islands, Ceuta, Melilla, Madeira, the Azores, Cyprus and Malta, shipping is Express only. Returns are always sent by standard shipping.

Total time = preparation time + transit time.

Preparation (leaving the warehouse):

• In stock: 24–48 business hours.

• Pre-order: 1–10 business days.

Transit with UPS Standard (once shipped):

• Mainland Spain and Portugal: 24–48 business hours.

• Germany, France, Italy, Netherlands, Belgium, Austria, Ireland, Luxembourg, Poland, Czechia, Slovakia, Slovenia, Hungary and Denmark: 2–4 business days.

• Sweden, Croatia, Estonia, Latvia and Lithuania: 4–5 business days · Greece: 4–6 business days.

• Finland, Bulgaria and Romania: 5–6 business days.

• Balearic Islands, Canary Islands, Ceuta, Melilla, Madeira, Azores, Cyprus and Malta: 5–6 business days.

Express shipping, where available, cuts transit time by 1–2 business days. We don't offer same-day delivery, and rural or hard-to-reach areas may take a little longer. You'll receive your tracking number as soon as the order leaves the warehouse.

All shipments are sent with UPS (Standard or, depending on the zone, Express) from our warehouses in Spain. All orders include a tracking number, which we email to you as soon as the order leaves the warehouse.

For returns from mainland Spain you can choose between SEUR and UPS; from all other destinations, returns are handled with UPS.

We process and ship orders on business days only. We don't ship on weekends or on national or local public holidays that affect our warehouse. In-stock orders placed on a Friday usually ship on Monday.

Canary Islands, Ceuta and Melilla: shipped with UPS Express at a specific island-zone rate (€44.95 for the general catalog, including Swatch and small Pop Mart figures; €74.95 for large Pop Mart figures), taxes not included. These orders may be subject to local taxes and duties set by the authorities, which the customer must pay before receiving the goods.

Balearic Islands: UPS Standard shipping for €9.95 (Express: €19.95) for the general catalog.

In both cases, free shipping doesn't apply and transit usually takes 5–6 business days. You'll see the exact cost at checkout when you enter your address.

If you haven't received the tracking notification yet, it means the item has not yet completed the authentication or preparation process (or, for pre-orders, that it has not yet arrived at our warehouse). You will receive an email with the tracking information as soon as the order is handed over to the carrier.

Check your tracking number to locate the package. The carrier may have left a notice if no one was home at the time of delivery, or dropped it off at a pickup point. Contact the carrier (UPS) directly. If that doesn't solve it, contact us with your order and tracking numbers and we'll help you.

1) Check the detailed UPS tracking information (sometimes the package is left at a pickup point or with a neighbor).

2) Check whether a family member, neighbor or your building's front desk received it on your behalf.

If it still hasn't turned up, contact our customer service within 7 days of the delivery date, with your order and tracking numbers. We'll open a formal investigation with the carrier, let you know the expected response time and keep you updated; the outcome of the investigation determines whether the order is reshipped or refunded.

If you notice damage or signs of opening or tampering when you receive the package, take photos right away (of the outer packaging and the contents). Contact our customer service within 48 hours so we can investigate and resolve your case.

Our stock is spread across several warehouses, so orders with several items may arrive in separate shipments. Check the shipping confirmation email to see whether there are several tracking numbers. If you need more information, contact us with your order number and the details of the outstanding items.

To make sure your order gets delivered, track your shipment with the tracking number as soon as it leaves the warehouse, keep an eye out for notices from the carrier, and check that the address in the confirmation email is correct and complete (street and number, floor/apartment, postal code, city and phone number).

If an order is returned to us because the customer refused it, didn't pick it up from the delivery point or the address was incorrect, you have two options: request a reshipment and pay for the new shipment (same rate as shipping to your zone), or cancel and request a refund for the product. In that case, the original shipping costs are not refunded and the cost of shipping the package back to our warehouse is deducted from your refund. Refusing the delivery doesn't avoid these costs: if you're unsure about the size, we recommend accepting the order, trying it on and deciding afterwards.

You need to request the return yourself from your account (we cannot do it for you):

1. Go to account.nextstepstore.com/orders and log in.

2. Find the order and click "Request return" ("Solicitar devolución"). If you would like a size or model exchange, say so in the notes/comments field.

3. Once the request is approved, message us on WhatsApp and we'll help you with the shipping: you can send it yourself with the carrier of your choice (with tracking) or buy our return label, which we recommend as it usually works out cheaper. We'll send you the label and instructions on WhatsApp.

4. Send the item within a maximum of 7 calendar days of approval.

The refund is issued within 2-5 business days of the products arriving at our warehouse and passing verification, and usually shows in your account within 1-5 business days.

You have 14 calendar days from receiving your order to request a return (the period starts on the delivery date recorded by the carrier, not the purchase date). Once approved, you must send the item within 7 calendar days; if it isn't sent within that period, the return is canceled automatically and can't be processed. We can't accept returns outside these time limits.

There is no separate "exchange" button. Request a return from your account and, in the notes/comments field, say that you'd like an exchange and specify the new size or model. You don't need to place a new order. You can also choose a size that's available as a pre-order (in that case it takes 1–10 business days longer).

Here's how an exchange works:

• First, you return the item to us (the cost of the return label or of shipping it yourself is paid by the customer, as with any return).

• As soon as the return arrives at our warehouse and is verified, we send you the new size or model with no shipping charge. The new size isn't sent before we receive the return.

• If the new item is more expensive, you pay the difference: we send the invoice to your order email as soon as we confirm the exchange, and the new item ships once the return has arrived and the difference has been paid. The difference is calculated on the original price of the item you're returning, without taking order discounts into account (the same model in another size never has a difference).

• If the new item is cheaper, the difference is not refunded.

If you're returning several items, send them in the same package. And if your order hasn't left the warehouse yet, message us: we can change the size directly on the order, no return needed. Pop Mart products and Pokémon cards can't be exchanged.

Yes, return shipping costs are payable by the customer. You have two options:

• Next Step return label (recommended, usually the cheaper option): it costs the same as standard shipping for your zone and product type (for example, €6.95 from mainland Spain, €11.95 from mainland Portugal or €14.95 from Germany, France or Italy). In mainland Spain you choose between SEUR and UPS at the same price; from all other destinations the return is handled with UPS. If the return is for a refund, the easiest option is to deduct the cost of the label from the refund, with nothing to pay now; if you prefer, or if it's an exchange, we'll send an invoice (payment link) to your order email. Once payment is sorted, we send you the label and a tutorial on WhatsApp.

• Shipping it yourself: with the carrier of your choice, preferably with tracking. Pack the product well and send us the tracking number.

Returns are always sent by standard shipping (not Express). Once the return is approved, we'll confirm the exact cost for your zone on WhatsApp. If the mistake is ours (wrong item or size), the return costs you nothing.

Once your return request has been approved, if you prefer to ship it with your own carrier, pack the product well (intact, with its original box protected) and send it to:

Name: Soletarget Company, SL
Address: Carrer Joan Pere Fontanella 41, B Troya
Postal code: 08401
City: Granollers
Country: Spain
Phone: (+34) 644 232 293

Choose a tracked service and send us the tracking number or link on WhatsApp: without it, we can't locate the package or confirm its arrival to process your refund. Don't send any return without first requesting it from your account.

Yes. On a return, we refund the price of the product and the original shipping costs at the standard rate for your zone. If you chose Express shipping, the Express surcharge is not refunded. The cost of the return label (or of shipping it yourself) is paid by the customer.

Exception: if the package was refused or not picked up and is returned to us, the original shipping costs are not refunded and the cost of shipping it back is deducted.

For a return to be accepted, the product must be:

• Unused and in perfect condition.

• With its original packaging, tags and the "Next Step Verified" security tag intact.

• The original box must not be written on, taped or have tampered labels: protect it with additional outer packaging for shipping.

Remember that Pop Mart products and Pokémon cards are final sale and can't be returned.

Returns are rejected if:

• They are requested more than 14 days after receipt, or sent more than 7 days after approval.

• The product does not come with its protective packaging.

• The product or the box shows damage, wear, dirt, lint, residue or external damage.

• The original box has been written on, covered with tape, or the labels have been tampered with.

• The "Next Step Verified" verification tag has been removed.

• It is a Pop Mart product or a Pokémon card (final sale), unless there is a manufacturing defect.

No. The "Next Step Verified" tag is part of the authentication process, so returns are only accepted with the tag intact. This guarantees that the item we receive is exactly the same one that left our warehouse. We recommend removing it only once you're sure you're keeping the product: returns without the tag will be rejected.

Yes, there are exceptions:

• Pop Mart and Pokémon cards: they are final sale. Returns and exchanges are not accepted, even if the box is unopened, and this also applies to pre-orders. This is stated on the product page before purchase. Only a manufacturing defect is handled as a claim (see "What warranty do the products have?"). Sneakers and clothing from Pokémon collaborations (Crocs, Puma, Uniqlo…) can be returned as normal.

• Personalized products: instead of a refund, you receive store credit.

Pre-orders for all other products can be returned under the usual conditions, with a full refund and no fees of any kind.

We're sorry. Contact us within a maximum of 14 calendar days of delivery, on WhatsApp or by email, with your order number, the email address used for the purchase and photos of the item received, its label and the box. If the error is ours, we will send you a return label free of charge so you can send the wrong item back to us, and we will ship the correct product as soon as we receive it, at no cost to you.

You'll receive an email when your package is scanned at our warehouse (if you shipped it yourself, send us the tracking number so we can locate it). The refund is issued within 2 to 5 business days of receiving and verifying the return, always to the original payment method. Once issued, the amount usually shows in your account within 1–5 business days, depending on your bank or PayPal (we can't speed this up).

If you refuse the delivery or don't pick up the package from the delivery point and the order is returned to us:

• The original shipping costs are not refunded.

• In addition, the cost of shipping the package back to our warehouse is deducted from your refund.

Your refund will be the price of the product minus that return cost. If you'd rather receive the order, you can request a reshipment and pay for the new shipment.

On each product page you'll find a size guide with EU / US / UK conversions and the measurement in centimeters, which is the most reliable reference: measure your foot in cm and compare it with the guide for that specific product, as every brand and model uses its own sizing. When a model runs small or large, we say so on its product page.

Two special cases: Adidas Tang models use Asian sizing, which runs smaller than European sizing (go by the centimeters), and Fear of God Essentials garments have an oversized fit, so the product's size guide usually recommends going one or two sizes down.

If you're unsure, message us on WhatsApp with the product link and we'll help you out.

Yes, all our products are unisex. In each product's size guide you'll find the conversions between EU, US men's, US women's and UK sizes, plus the measurement in centimeters. We recommend always going by the European (EU) size and the centimeters, which are consistent across all models.

Brands manufacture different size ranges depending on the model, and availability changes constantly. If a size is shown as pre-order, you can buy it and we'll source it for you (1-10 business days). If it is sold out, we have no confirmed restock dates and cannot guarantee a restock alert, so we recommend checking the website regularly. You can also message us with the product link and we'll check whether we can get that size for you.

We're a resale store specializing in limited editions and sold-out models, so the price depends on the product's actual availability on the market (model, color and size) and is updated constantly. That's why the price of an item that's sold out through official channels may be higher than its original retail price. Limited or hard-to-find products are always priced as fairly as possible.

Pop Mart figures and blind boxes are shipped new and sealed. Please note that they are final sale: returns and exchanges are not accepted, even if the box is unopened (only manufacturing defects are handled). Small figures ship at the general catalog rate, while large figures (for example, ZIMOMO) have their own higher shipping rate and don't qualify for free shipping. If you combine a large figure with other products in the same order, the rates are added together.

Our only official website is www.nextstepstore.com. All our pages are on this domain. Always buy from this address and be wary of any other.

To shop safely:

• Check that the URL is exactly www.nextstepstore.com.

• Check that the secure connection padlock is shown in your browser.

• Review the prices, payment methods and legal policies on the website.

• Be wary of ads on social media or Google that link to other addresses: always check the URL.

If you suspect fraud:

1. If you have provided payment details, notify your bank immediately.

2. Report it to the authorities.

3. Let us know through our official channels (WhatsApp (+34) 644 232 293 or contact@nextstepstore.com), sending us the suspicious URL or message and a screenshot so we can take action.

Check the merchant name and website address in your confirmation email: we only sell at www.nextstepstore.com and our confirmations come from that domain. If you bought from another website imitating our brand, unfortunately we cannot locate or handle that order. Contact your bank as soon as possible to dispute the charge (payment reversal or chargeback), report the case to the authorities and let us know with the URL and a screenshot so we can warn other customers.

For your security. Before sharing any order details (status, tracking, address or items) or making changes to it, we check that the order number matches the email address used for the purchase. That way, nobody who knows or guesses an order number can see your details or redirect your package.

We will never ask you for passwords, your full card number or your CVV code.