Extended returns and exchanges until 01/15/2026
Cancellation due to processing delay
Cancellation before shipment
If the item has already been ordered and is on its way to our store or if the order is ready to be shipped on the same day the cancellation is requested, it will still be possible to cancel the order.
A 5% fee will be applied to the product's sales price to cover the costs associated with the return process to the warehouse and Shopify payment gateway fees.
Cancellation not allowed after shipment
Note:
If you decide to cancel your order but the package has already shipped or is ready for pickup, simply refuse the package or let us know you won't be picking it up. We will process a full refund, less a 5% restocking fee, once we have received the return at our warehouse or store.
Logistics company : UPS or SEUR
Delivery Methods : To your home or to a UPS service location in case of failed home delivery.
Shipping costs : Free within the Iberian Peninsula for purchases over €100, otherwise €10. The cost for other Spanish communities or other European countries will be determined at checkout.
Returns: To request an exchange or return of products from an order, please send an email to contact@nextstepstore.com stating the reason for the request.
We recommend that you carefully read our terms and conditions before making any requests related to exchanges or returns.
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