shipping policy

All prices on the website include tax (21%). In the case of customs, as in the Canary Islands, we will refund additional taxes if any (it is required to attach the payment receipt).

We offer shipping to all countries in Europe, except Russia. As long as we have the product in our warehouse, we guarantee fast delivery within 48 to 72 business hours (Mainland Spain) from the moment the order is placed.

However, in the unlikely event that we do not have the product in stock at the time of sale, our sales team will immediately take action to find the product on the market. This search process can take from 2 to 14 business days, depending on the availability of the product in the market and the location of the supplier. In any case, our team will make sure to keep the customer informed throughout the shipping process.

In addition, we offer a wide variety of shipping tracking options so that the customer can track their order at all times and receive it within the promised time frame.

Additionally, for purchases made in the Spanish peninsula and with an order value greater than 200 euros, we offer free shipping; otherwise, the shipping cost is 10 euros (35 euros for Santa Cruz de Tenerife, Melilla and Las Palmas). For orders placed outside of Spain but within the European Union, the shipping cost is 15 euros. If shipping is outside the European Union, the cost is 35 euros.

We wish to point out that in exceptional circumstances beyond our control, such as natural disasters, strikes, government restrictions or any other force majeure event, delays in delivery or inability to fulfill shipment of the product may arise. In such situations, we are committed to communicating in a timely manner with our customers to inform them of order status and explore alternative solutions. We understand the importance of each purchase and will do our best to minimize any inconvenience caused by these unforeseen events.

Additionally, it is important to note that, under these same exceptional circumstances, we reserve the right to cancel orders if it is determined that we cannot proceed with delivery due to factors beyond our control. In the event of cancellation, the client will be notified immediately and any payment made will be fully refunded.

Decision-making regarding order cancellation and refund processes will be subject to our discretion, always seeking to act fairly and considerately towards our customers. We appreciate your understanding and flexibility in situations that are beyond our direct control.