Terms of service

Terms of Service

These terms govern the use of www.nextstepstore.com and the purchases you make in our store. They are supplemented by our Cancellation, Return, Exchange and Warranty Policy, our Shipping Policy, our Privacy Policy, our Legal Notice and the Next Step Club terms and conditions. By placing an order, you accept the terms in force at that time.

Last updated: August 8, 2026.

Summary

Who sells: Soletarget Company, SL (Next Step), an independent reseller of new and 100% authentic products.
Price: includes VAT (except in the Canary Islands, Ceuta and Melilla) and is fixed when you place the order; shipping costs are shown at checkout before you pay.
Payment: at checkout (card, PayPal, Klarna, Scalapay and other methods) or by bank transfer on request. We do not offer cash on delivery.
Shipping and returns: to the European Union only; 14 calendar days to return from when you receive the order, except for final sale products.
Governing law: Spanish law. As a consumer, you can go to the courts of your place of residence.

1. Who we are

The Next Step online store is operated by Soletarget Company, SL, with CIF (tax ID) B44611283 and registered address at Calle Navarra 49, 08401 Granollers (Barcelona), Spain. In these terms we refer to it as “Next Step” or “we”. The company's other details are in the Legal Notice.

Next Step is an independent reseller: we do not manufacture the products, nor are we official distributors of the brands we sell, unless otherwise stated. All our products are new and authentic.

2. Who can buy

To buy, you must be at least 18 years old and have the legal capacity to enter into contracts.
We sell to end consumers. We may refuse or limit orders that, because of their quantity or characteristics, appear to be intended for resale.
We only ship to addresses in the European Union (see the Shipping Policy).

3. Customer account

You can buy with or without an account. With an account you can track your orders, cancel them within the first 15 minutes, request returns and use Next Step Club at account.nextstepstore.com.

You are responsible for keeping access to your account and to the email address you sign in with secure, and for ensuring that the details you give us are accurate. If you believe someone has accessed your account without permission, let us know as soon as possible.

4. Products and information

Photos are for reference only, and there may be slight differences in color or presentation.
The size recommendations on each product page are for guidance only. If you are unsure, write to us before you buy.
Products marked as Pre-order are not in stock at the time of purchase: we source them for you after you place your order (section 8).
If we detect an error in the price, description or availability of a product, we may correct it on the website. If it affects an order you have already placed, we will let you know before shipping it and may cancel it with a full refund of what you paid; we will never ask you to pay the difference.

5. Prices

Prices are shown in the currency indicated on the website and include VAT for all destinations, except the Canary Islands, Ceuta and Melilla.
Shipping costs depend on the destination, the shipping option and the order amount, and are shown at checkout before you pay.
The Canary Islands, Ceuta and Melilla are outside the VAT area of the European Union: the shipment may incur import taxes (such as IGIC or IPSI) and clearance fees, which are not included in the price (see the Shipping Policy).
Our prices may change with supply, demand and availability. The price of your order is fixed when you place it and does not change afterward: we will never ask you for an additional payment on a confirmed order. Product exchanges are processed at the current price of the new product, as explained in our return policy.

6. Orders and formation of the contract

You choose the products, enter your details and shipping address, and choose the shipping option and payment method.
Before you pay, the checkout shows you the total price including taxes and shipping costs.
When the payment is complete, we send you a confirmation email with a summary of the order.

The confirmation email proves that we have received your order. The sales contract is concluded when we ship the order. Until then, we may cancel an order, in whole or in part, for justified reasons:

Lack of stock or inability to obtain a pre-order product.
An obvious error in the price or product information.
Inability to ship to the address given, or incomplete or incorrect details.
A payment that is declined, not authorized or not received within the stated period.
Reasonable suspicion of fraud or of a breach of these terms.

If we cancel an order, we will let you know and refund everything you have paid, without delay and to the same payment method (or void the authorization if you had not yet been charged). We will never cancel an order in order to charge you a higher price.

7. Payment

At checkout

We accept Visa, Mastercard, Maestro, American Express and UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Scalapay and, depending on the country, iDEAL, Wero, Bancontact, BLIK or MobilePay. The available methods are shown at checkout based on your country. Klarna and Scalapay offer installment payments under their own terms.

For some orders, such as pre-orders, only the amount is authorized when you pay and the charge is made later. If the order is canceled before the charge, the authorization is voided and you are not charged anything.

By bank transfer

If you prefer, you can pay by bank transfer or by depositing the amount into our bank account. Ask us via WhatsApp or email: we prepare the order and send you the amount and our bank details. We ship the order once we receive the payment. If we do not receive it within 7 calendar days of the order, we may cancel it.

We will only give you bank details through our official channels (section 20). We do not offer cash on delivery.

Invoices

If you need an invoice in your name or your company's name, request it via WhatsApp or email, stating the order number and your tax details.

8. Pre-orders

We source products marked as Pre-order for you through our network of European suppliers after you place your order. Before it is shipped, the product arrives at our warehouse, where we verify it; this usually takes between 1 and 10 business days, and some products are faster, as indicated on their product page.

The price is guaranteed and we do not charge any commission or fee for the service.
If we cannot obtain the product within the period allowed by your payment authorization, we cancel the order and refund everything you paid. If you would rather keep waiting, we keep searching for as long as the authorization allows.
We keep you informed by email at every step, and you can cancel the order with a full refund as long as it has not been shipped.

All the conditions are in the “Pre-orders” section of our return policy and on our Pre-order page.

9. Shipping and delivery

We ship to the 27 countries of the European Union with UPS and with a tracking number. Processing and transit times, shipping costs and what happens if a package arrives damaged or is lost are set out in our Shipping Policy.

Delivery times are indicative. In any case, we will deliver your order within a maximum of 30 calendar days from purchase, unless you have expressly agreed to wait longer for a pre-order (Article 66 bis of Royal Legislative Decree 1/2007). If we cannot meet this, we will let you know and you may cancel the order with a full refund.
The risk of loss of or damage to the order is ours until you receive it.

10. Cancellations, returns, exchanges and warranty

These are governed by our Cancellation, Return, Exchange and Warranty Policy. In summary:

You can cancel your order from “My orders” within 15 minutes of purchase and, after that, by writing to us before it ships.
You have 14 calendar days from when you receive the order to request a return or exchange, without having to give any reason, with the product unused and with its original packaging, labels and security tags. Once approved, you have 7 calendar days to send it; if you do not send it, the request is closed.
Products from Pop Mart and Pokémon cards are final sale: they cannot be returned or exchanged. This is stated on their product page before purchase.
Exchanges are processed without placing a new order, at the current price of the new product.
Refunds are calculated on what you paid and are made to the same payment method.

Nothing above limits the rights the law grants you as a consumer.

11. Authenticity

All products go through a verification process by our team before they are shipped and carry the Next Step Verified tag (on a pair of sneakers, on one of the two shoes). This tag allows us to check that a returned product is the same one we shipped: for us to accept a return, it must be kept intact.

12. Next Step Club

When you complete your first order, you automatically become a member, free of charge, of Next Step Club, the store's rewards program, which is governed by its terms and conditions. Membership does not involve any obligation to purchase.

You can leave the program at any time and at no cost from the Next Step Club dashboard, using the link at the bottom of any program email, or by writing to contact@nextstepstore.com. When you leave, your Steps, your level and any unused codes are canceled, and your later orders do not earn Steps. You can rejoin at any time from the program dashboard, starting from zero. The related data processing is described in section 5 of the Privacy Policy.

13. Customer service and virtual assistant

We assist you via WhatsApp (chat only) and email (section 20). Nexi, our virtual assistant, may reply to your messages and always identifies itself as such. It can give you information and help you with your requests, but it cannot grant exceptions to these terms or compensation: those decisions are always made by our team, and you can ask to be helped by a person at any time.

14. Use of the website

By using the website, you agree to do so lawfully. In particular, you may not:

Use the website or our discount codes for fraudulent purposes.
Place orders by automated means (bots or scripts) or extract the website's content on a large scale.
Introduce viruses or carry out any action that could damage, overload or interfere with the operation of the website.

We may suspend access or cancel the orders of anyone who breaches these rules.

15. Intellectual property and trademarks

The texts, photographs, designs, logos and software of the website belong to Soletarget Company, SL or to third parties who have authorized us to use them. You may not reproduce or use them without our permission.

The trademarks of the products we sell belong to their respective owners. We use them only to identify the original products we sell.

16. Liability

We do our best to keep the website running without interruptions or errors, but we cannot guarantee it.
We are not liable for indirect damages or loss of profits, or for the content of third-party websites we link to.
We are not liable for failures caused by circumstances beyond our reasonable control (force majeure), such as strikes, disasters, pandemics or general failures of transport or telecommunications services. If, for that reason, we cannot deliver an order to you, we will refund everything you paid.

Nothing in these terms limits the rights the law grants you as a consumer.

17. Data protection

We process your personal data as explained in our Privacy Policy.

18. Changes to these terms

We may update these terms to reflect legal or technical changes or changes to our service. Changes are published on this page with their date and do not have retroactive effect: each order is governed by the terms in force when you placed it.