Last updated: 5 October 2026
1. Organiser
Next Step Club (the "Programme") is run by Soletarget Company, SL, tax ID B44611283, Calle Navarra 49, 08401 Granollers (Barcelona), Spain, owner of www.nextstepstore.com ("Next Step"). Contact: contact@nextstepstore.com.
2. Membership
Free. Anyone aged 18 or over with at least one order on www.nextstepstore.com in their name is a member; no sign-up needed. Steps, rewards and levels are personal and tied to the customer account (email). They have no cash value, aren't a means of payment and can't be transferred, sold or exchanged for cash. One account per person; purchases for resale or on behalf of businesses may be excluded.
3. Earning Steps
3.1. 1 Step per €1 paid for products after discounts. Shipping, gift cards, shipping or return labels and services don't count. Pop Mart products earn nothing and watches earn half. Your level's multiplier (section 6) applies on top.
3.2. Steps are pending until 14 days after delivery and become available if the order has no return or refund in progress (30 days after shipping if the carrier never confirms delivery).
3.3. Returns and refunds take the matching Steps back, even once available (the balance can go negative). Cancelled orders and lost chargebacks earn nothing. Exchanges keep their Steps.
3.4. Birthday: Club 100, Hype 150, Grail 250 Steps on your birthday if you saved your date at least 30 days before, have been a member for 30 days and have a delivered order in the last 12 months. Once a year. The date can be saved once; contact us to correct it. Birthday Steps expire after 60 days.
3.5. Welcome, profile and social (once per person and action): 50 Steps the first time you open the Next Step Club panel while signed in, once you have available Steps from at least one order; 50 Steps the first time you save your size and favourite styles in the panel (you can change them later, only the first save is rewarded); 25 Steps for each Next Step social network shown in the panel that you follow from the panel's button (we can't check it; we trust you). These actions don't count as activity for expiry (section 5). Next Step may change or withdraw them at any time; Steps already earned are kept.
3.6. Inviting friends: section 8.
3.7. Campaigns: Next Step may announce temporary campaigns with extra Steps (for example double or triple). Each campaign states its dates and the categories that take part; some categories, such as sneakers, watches or Pop Mart, may be left out.
4. Rewards
Redeem available Steps in the Next Step Club panel for a discount code: 250 Steps = €5 off orders from €100, 500 = €10 from €200, 750 = €15 from €300, 1,000 = €20 from €400 (50 Steps = €1). Codes are single-use, only work with your account email, are valid for 60 days, apply to products that earn Steps (not Pop Mart; the minimum counts those products only), and combine with Hype and Grail level discounts but not with other codes or promotions. We email you a few days before a code expires. Expired codes don't return Steps; if an order paid with a code is cancelled before it ships, the Steps come back and the code stops working.
5. Expiry
All available Steps expire after 12 months without a purchase that earns Steps, a redemption or a friend reward. We email you before they expire. Birthday Steps expire after 60 days.
6. Levels
6.1. Based on your spend on products over the last 12 months (delivered orders, minus returns): Club from your first order, Hype from €400, Grail from €1,000.
6.2. A new level applies right away but is provisional until that purchase's Steps become available; returning it removes the level. Once confirmed it's kept for 12 months, then recalculated. If you won't keep it, we email you about 30 days before with how much is missing.
6.3. Perks:
- Club: 1 Step per €1, birthday Steps.
- Hype: 1.25 Steps per €1, more birthday Steps, 24-hour early access to sales announced as such, €5 off orders from €300 and €10 from €600.
- Grail: 1.5 Steps per €1, more birthday Steps, 48-hour early access, €5 off from €200, €10 from €400, €20 from €800.
6.4. Level discounts apply automatically at checkout with your account email, one per order (the largest that applies). They combine with a reward code and with promotions that say so.
6.5. Level multipliers and level discounts apply to orders placed from the Programme's launch on 5 October 2026.
7. Orders before launch
At launch, all past orders were credited under the same rules at 1×. The same expiry applies: if your last purchase was more than 12 months ago, those Steps have already expired.
8. Refer a friend
8.1. Every member has a personal link. Your friend gets €10 off a first order from €80, on the same terms as the WELCOME10 code: first order only, their email only, single use, no expiry, not combinable with other discounts. New customers only (no previous Next Step orders), once per email.
8.2. You get 500 Steps when your friend's order becomes available (section 3.2); nothing if it's cancelled or fully returned.
8.3. To prevent abuse, Next Step reviews referrals where the friend shares details with you (email, address, phone, connection or payment card) or the order isn't their first, and may not award the Steps. Up to 5 friends per calendar month are rewarded automatically; the rest are reviewed. Posting your link on coupon or deal websites isn't allowed.
9. Communications
Members receive service notices about their Programme account: Steps available, codes and their expiry, level changes, Steps about to expire, birthday and referrals. These aren't marketing. Marketing emails are only sent with your consent, with an unsubscribe link in each; unsubscribing doesn't affect your membership.
10. Personal data
10.1. Soletarget Company, SL processes your data to run the Programme under the Privacy policy. Legal basis: our relationship with you as a customer and member; your consent for marketing; and Next Step's legitimate interest in preventing fraud.
10.2. Your orders are used to calculate Steps and levels. Your date of birth is only used for birthday Steps. The size and styles you save in your profile are used to personalise the Programme and, if you've agreed to marketing, to make it more relevant.
10.3. To prevent referral abuse (section 8.3) we compare the friend's email, addresses, phone, IP address and the last digits of their payment card with yours. They're only used to decide whether to award the Steps.
10.4. You can exercise your rights of access, rectification, erasure, objection, restriction and portability at contact@nextstepstore.com, and complain to the Spanish Data Protection Agency (www.aepd.es).
11. Fraud and misuse
Next Step may cancel Steps, codes or perks obtained by mistake, fraud, buying in order to return, multiple accounts or any other abuse of these terms. Opening a chargeback (asking your bank or payment provider to reverse a charge) on any Next Step order breaches these terms, whatever the outcome of the dispute. In that case, and for other serious breaches of these terms, Next Step suspends the Programme account: no Steps are earned or redeemed, level perks don't apply and unused codes stop working. Steps already held are neither returned nor paid out. If you think it's a mistake, email contact@nextstepstore.com.
12. Leaving
You can leave at any time by writing to contact@nextstepstore.com. Leaving cancels your Steps and unused codes.
13. Changes and end of the Programme
Next Step may change these terms with at least 30 days' notice on this page and in the Programme panel; Steps already available are kept. Campaigns (section 3.7) and the actions in section 3.5 may end without that notice. If the Programme ends, members get at least 30 days' notice to redeem their Steps.
14. Law
Spanish law applies. Consumers may go to the courts of their place of residence.
